|
Agency site
preparation |
The Agency will verify that the
Agency site, including the system and software to be used with the scanner,
has been fully prepared prior to the arrival of the technician who will
perform installation/ configuration/set-up
service. |
N/A |
|
On-site Installation/Configuration/Set-up
Services |
The Agency will schedule
installation/ configuration/set-up services with the manufacturer, giving at
least (5) days' notice before these services are to
begin. |
The manufacturer will complete all
installation/configuration/set-up services for a given scanner within two
(2) days of the time these services are scheduled to begin. |
|
On-site Overview/Orientation/Training Services |
Overview/orientation and 1-hour training for as many as six State staff will
be included in the installation/configuration/set-up services ordered by the
Agency and provided by Fujitsu. |
|
On-site
installation/configuration/set-up includes unpacking, installation and
verification of equipment operation to factory specifications. On-site
overview/orientation/training includes 1-hour
overview/orientation/training in operation of scanner. The escalation period begins when
the times identified in the "Contractor/Manufacturer
Responsibility" column, above, are
reached and the scanner is not in operational status or
the scheduled on-site overview/orientation/training services have not been
completed. |
