Available Consulting Services:

All Consulting Services ordered from this Contract must be in direct support of the software products.  This includes, but is not limited to: product installation, configuration, and integration into the State's infrastructure; and complex product upgrades and/or product conversions within the State's infrastructure.  The Consulting Services must be performed by the Software Manufacturer or the Software Manufacturers’ authorized and/or certified agents.

Consulting Services from the following Software Manufacturers are specifically identified as available in the Contract:

• Computer Associates
• IBM
• Microsoft
• Micro Focus
• Symantec
• Red Hat
• Hewlett Packard
• Quest
   

Consulting Services are also available for other Software Manufacturers, if the Contractor can source the services.  These services are defined as "Supplementary" Consulting Services in the Contract.

Consulting Services Pre-Approval:

Usage of Consulting Services must be pre-approved by the Department of Finance & Administration, Office for Information Resources (OIR) prior to entry of the Purchase Order (PO).  The requesting entity (requester) must complete and submit the following Request for Consulting Services form to Jane.Chittenden@tn.gov to request approval of Consulting Services:

Consulting Services Form

Request Quote and Issue PO:

If the Request for Consulting Services form is approved by OIR, the requester must provide a written request for the Consulting Services to the Contractor.  The requester may work directly with the Contractor and/or Software Manufacturer to define the requirements and identify applicable consultant types to meet the agency’s needs.  Consulting Services may be performed onsite or offsite at the direction of the requester.

The Contractor must provide a written quote to the requester in response to the written request for Consulting Services.  For Consulting Services bid as maximum hourly rates in the Contract, the Contractor may charge an hourly rate less than or equal to the maximum hourly rate bid for the associated Software Manufacturer.  For Consulting Services bid as percentage applied to the Software Manufacturer's catalogs and/or price lists in the Contract, the Contractor may charge a rate less than or equal to the rates offered from the Software Manufacturer's catalogs and/or price lists, with the associated percentages bid applied.  However, under no circumstances, may the Contractor charge more than the maximum hourly rate bid for the associated Software Manufacturer or more than the rates in the Software Manufacturer's catalog and/or price lists, with the associated percentage applied.  No additional charges for Consulting Services, including travel, may be included in the quote.

The requester  will issue a PO to the Contractor for the Consulting Services if the Contractor’s quote is accepted.  The issued PO will be the evidence of acceptance of the quote and the Consulting Services must not commence until the PO is issued by the requester.  The approved Request for Consulting Services form must be attached to the PO to expedite OIR approval of the PO.

No Signed Agreements: