RETURN POLICY FOR DELL


All equipment may be returned within 30 days of invoice for a refund or credit less shipping, handling, and applicable restocking fees. The State is charged a 15% restocking fee that could be deducted from any refund or credit.

To return products, you must call Dell Customer Care at 1-800-981-3355, ext. 69006 to receive a Return authorization Number or the user may fill out a form on Dell's Public Customer Care website at www.dell.com/public-ecare.

Returns must be returned within 5 days of the date that Dell issues the Credit Return Authorization Number.  All merchandise must be returned in the original manufacturer's packaging with any media, documentation and all other items that were included in the original shipment.  The customer is responsible for the cost of shipping item(s) to be returned to Dell and is responsible for loss or damage to the product during shipping.

Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it.

Please note, Dell will not refund any original shipping charges associated with returned items.

Revised 03/03/08


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