Most products carry a manufacturer's warranty. Contract returns shall follow the appropriate return policy
established in the GTSI Terms and Conditions
for this contract.
Request for a return must be made within 30 days of the GTSI invoice date.
Return request is subject to vendor/manufacturer return approval.
Product must be active (not discontinued) and unopened.
Returned products must be complete, new and unused, without any factory seals broken, and
must include original packaging materials, manuals, unmarked warranty cards and any accessories and other
materials provided by the manufacturer. Original manufacturer's boxes and packaging materials must be free
Returned products should be properly insured and shipped via a reliable and traceable carrier. GTSI is not responsible for any products for which it has not acknowledged receipt. CODs will not be accepted.
GTSI is not responsible for shipping and handling charges on returns.
In the event that a product must be returned, please keep all packaging material and corresponding
documentation. All returns must be pre-approved by a GTSI Representative by calling 800-459-4874. Upon
approval of the return, the GTSI Representative will assign a Return Authorization (RA) number. To
expedite the assignment of the RA number, please be prepared to furnish the following information when
- Customer name
- Invoice number
- Serial number(s)
- Part number(s)
- Product description
- Brief explanation of the problem
- Verification of product condition
Upon assignment of the RA number, the product(s) must be promptly returned to GTSI no later than fourteen
(14) days after assignment of the RA number. The RA number and invoice number must be included with and displayed
prominently on the shipping label of the return.
Returns will not be accepted without an authorized GTSI RA
number. Do not write the RA number on the outside of the manufacturer's boxes.
Products must be returned to:
3900-A Stonecroft Blvd.
Chantilly, VA 20151