You may return products that are purchased directly from Insight for a
credit or refund of the purchase price paid. Any return must be within the
applicable return policy period and other requirements of Fujitsu and Kodak.
If you fail to return a product within the 30 day return period, then the
product is considered accepted and not returnable.
Damaged Products: Refuse all damaged products upon original
delivery attempt. If damaged products are accepted from the carrier, then
note the damage on the carrier delivery record. Save the product and the
original box and packaging. Contact Insight's Client Services within
5 days after receipt
of shipment to arrange for a carrier inspection and a pick up of damaged
products. Receipt of this information is necessary for Insight to file a
damage claim with the freight carrier.
Contact Insight within 5
days after receipt of shipment for all order discrepancies
(shortages, mislabeled product or overages).
Defective/Dead on Arrival
(DOA): Report DOAs to Insight within
10 days after
receipt of the shipment. .
B. Return Process
All returns must
have an Insight return material authorization (RMA) number.
If the return meets the manufacturer or publisher's guidelines, you can
obtain a RMA number by contacting Insight below:
Contact Toni d’Estries at 1.800.467.4448
ext 5290 or
Insight's Client Services at 1-800-827-6100 or by
Please have the following information on hand:
Client name, invoice number, serial number (can be found on invoice), the
nature of the problem and whether the packaging has been opened or is
manufacturer sealed. Insight Client Services business hours are
a.m. to 5:00 p.m. Mountain time (Arizona).
Once the RMA is
issued, please note the following:
numbers issued by Insight are good for
15 business days only and product
must be received by the warehouse indicated by Insight within that time.
RMA numbers cannot be extended or re-issued.
Clearly mark each address label of each package being returned with the
RMA number. DO
NOT WRITE ON THE MANUFACTURER'S BOX.
Insight strongly recommends using a reputable shipping carrier capable of
providing proof of delivery, as well as properly packing and fully
insuring return shipments.
MUST be 100% complete, contain ALL original boxes and packing material,
have original UPC codes on the manufacturers boxes, and
contain all blank warranty cards, accessories and documentation
provided by the manufacturer.