Products are eligible for return only for the first 10 days after invoicing. Return products must arrive at the Pomeroy Distribution Center within 10 days of issuance of the RMA number.

Defective products must be exchanged or repaired under warranty; contact Pomeroy Service at 1-800-846-8727 option # 3.

All products (including all manuals, cables and software) must be returned in the original packaging as sealed by the manufacturer. Do not write RMA numbers directly on original product packaging; instead, place the returned product in another carton before shipping and write on that carton.
Products with packaging that has been defaced, abused or written on are NOT eligible for return.

Special order, discontinued, and opened products are NOT eligible for return.

Damaged products must be reported to Jeff Dunn or Layne Rogers within 24 business hours of receipt. Damaged products must not be moved from the point of delivery until the bill of lading has been noted and a carrier claim has been processed. Contact the carrier to initiate a claim before contacting Pomeroy representatives.

A minimum restocking charge of 25% will apply to returns. The agency returning the product is responsible for return shipping charges.

Return Customer Service hours are M-F 8:30 AM - 4:30 PM EST. Dial 1-800-846-8727 option # 7, then option # 3. Pomeroy IT Solutions will issue an RMA number for the product.  Then a call-tag will be issued to the freight carrier for pick-up.  Upon receiving the product, Pomeroy IT Solutions will issue a credit memo for the product. 

Products returned to the Pomeroy Distribution Center without proper authorization will be returned to the end user and assessed a $50.00 processing fee.  Do not return products with no known RMA, in larger quantity than authorized, or in a condition other than authorized.

When the agency refuses delivery of a product it must notify Jeff Dunn or Layne Rogers immediately.